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Warranty

All our LED Light Therapy Masks are quality checked prior to shipping and comes with a 12 moths warranty.

If you receive a product that is damaged or has become faulty under normal working conditions within the specified warranty period, kindly contact hello@maskuah.com with the following details:

  • Name
  • Order number
  • Reason for return
  • Proof of fault
  • Proof of purchase

We may ask you to provide images and/or a video of the issue.

Our sales team will be more than happy to assist you in the matter.

Please note that the warranty does not apply if there is a damage due to misuse of the product, product failure due to unauthorised repair of the product or damage by natural forces or external causes such as fires, etc.

 

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