Our #1 priority here at Maskuah is your happiness and satisfaction!
Which means we stand by our product 100%. If you have a problem or you are not satisfied with our product at the time you receive it, we will solve it.
If the product does not perform to your satisfaction within 30 days, RETURN IT!
To obtain a 100% refund of the original purchase price of your product, you need to have used our product exactly as prescribed by us. Your claim for a money back guarantee must be within 1-month from the date you received our product.
If our products have caused a negative reaction to your skin, email email@example.com with the following details to be eligible for a money back guarantee; Please follow steps below.
- Take a clear picture of your face before using our product.
- Use our products exactly as instructed.
- Take a clear picture after using our product.
- Send us your "Before" and "After" pictures, along with a picture of the used products within 30 days of receiving it.
- Product/s must have been purchased from www.maskuah.com online store.
- Items must be returned to us for a refund to the value paid.
- Email us and we will provide you with the return address.
- Send your item/s to the provided address within 7 days. The customer is responsible for return shipping charges.
- We advise you use a traceable postage service as Maskuah will not be responsible for parcels that do not reach our factory.
- You will receive an email confirmation once your return has been processed.
You have 30 days from the date received, to submit a Money Back Guarantee application.