FAQs

What exactly is a Smart LED Beauty Mask?

A LED Facial Therapy Mask, is used for light therapy treatment (UV Free). It is a pain free treatment and uses three different colors such as Red, Blue and Yellow which varying wavelengths of light that treat different skin concerns.

How does the LED Beauty Mask work?

You can benefit from the mask by using three different LED lights / colors. The lights are causing heat in different wavelengths, which have advantageous skincare benefits.

Red Light - The Red Light is great for preventing aging and repair, healing scares, smooths fine wrinkles, supports skin rejuvenation, spot removal whitening pale spot and is used in the treatment of mild rosacea.

Blue Light - The Blue Light eliminates acne producing bacterias by attacking the root cause problem. It also reduces oil production and relaxation of pores.

Yellow Light - The Yellow Light is a supplement for adding energy to skin cells. It also improves circulation, skin texture and diluting pigmentation.

A user manual will be placed in your box for your references.

Is it safe to use?

Yes, the LED Therapy Mask is completely safe to use. It is UV Free and does not emit any harmful, ultraviolet radiations and it is not laser. The mask is suitable for all skin types.

Does it hurt?

No, it is painless and gentle on your skin when used as intended.

How often should I use the mask?

We recommend using you LED Mask at least 5 times  per week for 10-12 minutes per session. For optimal results, it is important to use mask consistently. After satisfied result, you can reduce sessions to 2-3 times per week to maintain your desired skin results.

Can I use the LED Mask during pregnancy?

For use during pregnancy, we do not recommend you to use the LED Beauty Mask, even though the light source will not affect the fetus or baby. If unsure, please consult with your health care professional.

Do you offer a Money-Back Guarantee for the Smart LED Mask?

Yes! Our #1 priority here at Maskuah is your happiness and satisfaction! Which means we stand by our product 100%. If you have a problem or you are not satisfied with our product at the time you receive it, we will solve it at hello@maskuah.com.

We do have a 30 Day Money-Back Guarantee which means we will give you a refund if you are not happy with the results AFTER 1 month of consistently using our product. We do require before and after photos to understand your concerns, so please remember to take photos before starting the Light Therapy. The LED Smart Beauty Mask must have been purchased by Maskuah.com. Item must be returned to be eligible for refund. Customer is responsible for return shipping charges.

To obtain a 100% refund of the original purchase price of your product, you need to have used our product exactly as prescribed by us. Your claim for a Money Back Guarantee must be within 1-month from the date you received our product. You have 30 days from the date received, to submit a Money Back Guarantee application. 

$15 for shipping cost will be deducted from all refunds.

Does the LED Mask come with a warranty?

Our Maskuah Beauty Masks come with a standard 12 months warranty. All our LED Light Therapy Masks are quality checked prior to shipping.

If you receive a product that is damaged or has become faulty under normal working conditions within the specified warranty period, please contact hello@maskuah.com. The warranty is void if you misused the product. Please refer to user manual.

What are the shipping destinations of Maskuah?

We ship worldwide.

When should I expect my order to arrive?

All orders take 3-7 business days to be delivered via Australia Post. Shipping time might vary depending on location. 

How much does shipping cost?

All orders are shipped tracked. The full price will be displayed at checkout.

Some countries may incur customs fee upon delivery. Maskuah takes no responsibility for these charges as they are charged and decided by your local customs office.

How can I track my order?

You will receive a link within your purchase confirmation email. Click on link and you are able to track your order. Any difficulties, please get in touch with us hello@maskuah.com

We offer a 30-days Return & Exchange Policy:

  • If a product gets damaged or was faulty upon a delivery.
  • Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
  • To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
  • For returns, please email hello@maskuah.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
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